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January 6, 2023

Chatbot Era

The chatbot (also known as a chatterbot) is a familiar word in the digital world since the early 2000s. But, in 1966, the world's first chatterbot program - a computer program designed to interact with people by simulating human conversation was created at the Artificial Intelligence (AI) laboratory at the Massachusetts Institute of Technology (MIT) by Joseph Weizenbaum.

Software that simulates human-like conversations with users via chat is termed a chatbot. With instant messages to users' questions, the software shows the live communication activity. This incredible feature made it popular among users and made it a live chatbot. By using this automated chatbot online service, website owners can get connected with their customers more easily.

Who needs a live chatbot?

As we mentioned, any entrepreneurs or business websites can add this live chatbot feature to their websites. A few of them are listed below -

• Restaurant Websites
• Beauty Salon Websites
• Hospital Websites
• Apparel Industry Websites
• Jewellery Websites
• Online Stores
• E-Commerce Websites
• Rental Service Providers
• And many more...

By the development of chatbot apps, the business entrepreneurs can easily connect with their customer. Thus, increase the brand awareness among the customers and develop the qualified leads. As a result, the business will exponentially show positive growth.

Who develops Chatbots?

Chatbot development is not an easy task as it interacts with users. Strong chatbot developers are required in the backend to provide a user-friendly chatbot. As the chatbot is more attractive, responsive, and user-friendly, thus business owners can have more customers. However, finding the best chatbot developers is more important than having a normal chatbot interface.

Features & Benefits

The best chatbot should have the following qualities: • User-friendly
• Easy Customization
• Omni-channel Messaging
• Integration with 3rd-party Apps
• Interactive Flow Builder
• Multilingual Capabilities
• Security & Privacy

Other benefits of chatbots are also considered if you are planning to add a live chatbot to your website.

• Available for Customers 24/7
• Better Personalization
• Easy Checkout
• Proactive Customer Service
• Faster Response Time

Technology Trends

The innovations are developing day by day as the year goes on. Chatbot development is also rapidly advancing in this digitized era. With chatbots providing voice-enabled assistants, user experiences may be transformed due to their automated features. Chatbots that use AI are getting smarter than we realize. The user can engage in real-time dialogue while using the chatbot app and voice integration.

With the assistance of chatbot developers, create a customized chatbot to enhance your business level. Chatbots are conversational agents that can increase website traffic to your company. Developing a chatbot for your website indicates that you are moving in the right route for the expansion of your business strategies.

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